Deputy Manager - L&D
Job Description
Role : Sales Trainer
Designation : Deputy Manager
Function : L&D
Department : L&D
Role Objective:
To design, develop, and deliver comprehensive training programs for both new and experienced pharmaceutical sales representatives. The role is crucial for equipping the sales team with in-depth product knowledge and advanced selling skills to drive business growth.
Key Responsibilities:
? Training Needs Identification (TNI):
? Provide strategic and tactical inputs towards the identification of training methodologies.
? Conduct Training Needs Identification (TNI) exercises as per business requirements.
? Assist actively in data collection processes required for TNI.
? Content Development:
? Thoroughly understand assigned training topics to create impactful content.
? Research specific topic areas, prepare comprehensive manuscripts, and obtain necessary certifications.
? Regularly update and refresh existing training modules on a need basis.
? Finalize manuscripts post team leader review and incorporate feedback.
? Convert finalized manuscripts into engaging content formats, including slides, videos, and modules.
? Incorporate iterative changes into the content and secure final approval before deployment.
? Training Preparation & Execution:
? Prepare high-quality training materials and liaise with vendors for their procurement and preparation.
? Prepare for and execute training sessions strictly adhering to the defined agenda.
? Collect session-related feedback from participants to determine overall trainer effectiveness.
? Evaluate participants and provide detailed feedback/developmental reports for each individual.
? Ensure participant feedback forms (measuring trainer effectiveness) are duly filled out post-session completion.
? Post-Training Analysis & Evaluation:
? Share detailed participant feedback reports with respective Business Unit (BU) Heads and Line Managers.
? Collect and analyze post-training feedback from the immediate supervisors of the participants.
? Collate and evaluate overall training data to measure and enhance trainer effectiveness.
? Revisit initial baselines/data points studied during the TNI phase to track on-the-ground changes and improvements, ensuring training effectiveness.
Stakeholder Interaction:
Type of Interaction: Internal
? Interaction with: BU Heads, Line Managers, Team Leaders, and Sales Representatives.
? Nature of Interaction: Collaborating on training needs, presenting manuscripts for review, sharing
participant developmental reports, and gathering manager feedback on sales force performance.
Type of Interaction: External
? Interaction with: External Vendors and Training Solution Providers.
? Nature of Interaction: Liaising for the preparation, customization, and procurement of training
materials and modules.
Job Requirements:
Professional Experience and Relevant Skills
? Experience: * Minimum 2 years of dedicated experience in Pharma Sales Training.
? Maximum 15 years of overall professional experience.
? Technical Expertise:
? Strong domain knowledge of Pharmaceutical products and medical concepts.
? Expertise in instructional design, manuscript writing, and content conversion (slides, videos, digital modules).
? Proficiency in TNI frameworks and training evaluation metrics.
? Skills:
? Exceptional presentation, facilitation, and classroom management skills.
? Strong analytical skills for evaluating participant data and training ROI.
? Vendor management and coordination skills.
Academic Qualifications & Certifications
? Educational Qualification: Life Science Graduate (B.Sc. / B.Pharm / Allied Sciences).
? Certifications: Mandatory to get certified in relevant training topic areas/modules as required by the business.