Senior Manager, Platform Operations

Key Responsibilities:

• Day-to-day external and internal web operations, administration of content management frameworks, and collaboration to successfully plan, prioritize, and execute web initiatives.
• Supports evolution of corporate external web and intranet channels including business analysis, testing, functionality and features, third-party integrations, user experience (UX), Search Engine Optimization (SEO) and Generative Engine Optimization (GEO) / AI search.
• Collaborates with Data Digital & IT and other technical partners on platform availability, maintenance, security and privacy topics.
• Supports web and intranet analytics configuration and management.
• Works with the Director, Digital Platforms and Senior Webmaster on daily operations, feature development and backlog management.
• Ensures web and intranet channels reflect the Novartis brand in terms of visual design and architectures, in partnership with the Novartis Brand team, UX leads and external partners.
• Partners with in-country communication teams to ensure that country and local language web and intranet channels are developed and operated to a common standard.

Essential Requirements:

• Full Time University degree (Bachelors) (BE/ B.Tech preferred)
• 5-7 years of experience in Digital Communications or related areas. Experience operating a large web ecosystem including feature roadmaps, provisioning of new sites and migrations
• Ability to establish and maintain strong relationships with key stakeholders including DD&IT, business partners and external suppliers
• Understanding of UX/UI, digital accessibility, data privacy, SEO/GEO/SEM and web analytics including Google Analytics (GA4)
• Knowledge of software architectures, Drupal and other content management frameworks, HTML/CSS/Javascript, content delivery networks (CDN) and employee experience SaaS platforms

Desirable Requirements:

• Strong project and product management skills including use of Jira software.
• Creative and innovative problem solver who works well under tight timelines.
• Passionate about the power of digital media to positively influence audiences and boost Novartis reputation.
• Collaborate and contribute to the development of the team.

Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture

Benefits and Rewards: Learn about all the ways we’ll help you thrive personally and professionally.
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