Account Manager_Process Solutions
Job Description
Your Role:
- Understand customer processes like vaccine development/manufacturing and mAb production.
- Identify customer pain points and work toward solutions from Merck KGaA offerings.
- Develop and execute short-term and long-term Key Account strategies; responsible for achieving assigned sales goals.
- Develop Key Account management plans and coordinate activities with the Support Group.
- Analyze accounts and various departments to identify opportunities to accelerate revenue growth.
- Maintain an in-depth understanding of the seeded base, including customer projects.
- Engage with customers to build and maintain relationships.
- Assess customer needs and identify opportunities to grow presence in the account.
- Communicate value propositions and educate customers on new products and innovative technology.
- Develop quotes and negotiate with the customer.
- Manage the end-to-end sales process for assigned products, ensuring buy-in across all relevant customer stakeholders.
- Resolve customer issues.
- Maintain an in-depth understanding of the competitive landscape within Key Accounts.
- Maintain technical knowledge in the assigned product group or area of science.
- Build business acumen and selling skills, including problem solving, negotiation, and relationship management.
- Input customer information and opportunities into the CRM system.
- Develop and maintain a short- and long-term opportunity growth pipeline.
- Generate leads from existing and new accounts for assigned products and those outside the assigned portfolio.
- Manage Key customer accounts with full accountability for delivering world-
- class customer satisfaction.
Who You Are:
- Bachelor’s degree in a relevant field (e.g., Life Sciences, Engineering, Biotechnology, Pharmacy, or equivalent).
- Experience: 3–10 years.
- Advanced degree or certification in sales, account management, or a life sciences discipline (e.g., MBA, MS, PhD) preferred.